Returns and refunds

Returns:
You have a period of 14 days from the date of receipt of your order to exercise your right of withdrawal and return your items. This right of withdrawal can be exercised provided that the products are in their original condition, not worn, that all labels are attached and that they are returned in their original packaging. If you fail to do so, we will not be able to accept the returned merchandise nor refund your money.
In France, the return is easy and fast thanks to the prepaid return label included in the package.
Fill out our return form indicating the reason for return, slip it into the return package and also send it by email to contact@55honore.com.
If the returned items meet our return policy, we will authorize the refund and send you a confirmation email.
For items returned outside of France, the costs and risks associated with the return are the exclusive responsibility of the customer. It is recommended to protect yourself from risks by making a return with a tracking number.

Exchanges:
If you wish to change the size or color of an item, you may do so within 14 days from the date of delivery of the package.
Fill out the return form by checking the “Exchange” box. Indicate the replacement size or color among those available and send it by email to contact@55honore.com. We will then reserve your new item and ship it to the original shipping address once we receive the returned item.
You will receive the shipping confirmation by email once the package has been handed over to the carrier.
You can change the size or color of an item only once. However, you can always return the item by following the instructions in the return policy.
Exchanges are free in France. From all other countries apart from France, the costs related to shipping and any customs fees are the responsibility of the customer.

Refunds:
Once your return has been received and accepted, we will immediately request a refund and send you a confirmation email.
Refund processing times vary depending on the payment method used.
Credit card: our bank will make the refund within 7 working days after sending the confirmation email. Then, the time required to credit your credit card again will depend on your card issuer.
If you paid in cash, the refund will be made by bank transfer to the account you indicated on the return form. If you paid by credit card, we will issue a refund to the credit card used for the purchase.

Assistance with an order:
If you need help with orders and returns, please email us at contact@55honore.com and we will respond to all your inquiries.